Privacy Policy
This policy explains what information Falaro collects, why, who we share it with and the choices you have. Falaro is provided by TRUETAP PTE. LTD. ("we", "us"), 12 Woodlands Square, #10-73 Woods Square, Singapore 737715. Questions: support@falaroai.com.
1. What we collect
- Account details. You can use Falaro without an account. We then create a guest account tied to a random identifier stored on your device. If you sign in with Apple, Google or an email code, we store your email address and the identifier the sign-in provider gives us. We never receive your Apple or Google password.
- What you create. Your messages, the AI's replies, the images you upload and the images you generate, so you can see them again and so the service works.
- Purchases. Your subscription status, credit purchases and credit history. Apple handles payment; we never see your card details.
- Settings. Language, time zone, country and your notification choices.
- Usage analytics. Which screens and features you use and how fast the app and its requests load, without the content of your messages or images. It is on by default, and you can turn it off at any time in Settings.
- Crash reports. Technical details when the app crashes, with an opaque account identifier and no other personal data.
- Technical logs. Our servers record requests, errors and timings for security and troubleshooting. We do not write message content, images, email addresses or access tokens into these logs.
2. How we use it
- To provide Falaro: answer your messages, generate images, keep your history and apply your plan, limits and credits (performance of our contract with you).
- To keep Falaro safe: check prompts, uploads and results against our content rules, handle reports and prevent abuse (our legitimate interest in a safe service, and legal obligations).
- To improve Falaro with usage analytics, based on our legitimate interest in understanding how Falaro is used. You can turn analytics off in Settings.
- To keep the records that tax and consumer law require for purchases.
We do not sell your personal data, we do not use it for advertising and we do not track you across other companies' apps or websites. We do not use your content to train AI models of our own.
3. AI processing
Your messages and images are sent to the AI models that produce the replies and images. We reach these models through an AI gateway operated by Zenlayer. Depending on the model you choose, the request is processed by Google, OpenAI, Anthropic or DeepSeek. Content checks also run through Zenlayer. These partners process your content to provide the service to us under contract.
AI output can be wrong or incomplete. Do not rely on it for medical, legal, financial or other professional decisions.
4. Who we share it with
We use these service providers. They act on our instructions:
- Zenlayer: AI gateway and content checks. Through it, Google, OpenAI, Anthropic and DeepSeek process AI requests.
- Google Cloud: servers, database and file storage.
- Adapty: subscription and purchase status.
- Apple: App Store payments and Sign in with Apple.
- Google: Google Sign-In and Firebase: Crashlytics (crash reports), Google Analytics (usage analytics) and Performance Monitoring (app speed). Analytics and performance data are collected unless you turn analytics off in Settings, and are not used for advertising.
- Resend: sends sign-in codes by email.
We may also disclose information when the law requires it, to protect people's safety, or as part of a merger or sale of the business, in which case this policy continues to apply.
5. Where your data is stored
Your account data is stored in the United States. Some providers above process data in other countries. Where data leaves the European Economic Area, the United Kingdom or Switzerland, we rely on the European Commission's standard contractual clauses or another lawful transfer mechanism. Data of users in Russia is also stored and processed outside Russia.
6. How long we keep it
- Chats: until you delete them. Deleted chats are removed for good after 7 days.
- Uploaded images: deleted once they have been used, and at the latest after 1 day.
- Generated images: 30 days on the free plan, 365 days on paid plans, or until you delete them.
- Reports: a reported reply or image is kept until the report is reviewed and for 90 days after, so we can act on it.
- Purchase records: for as long as tax and accounting law requires, without the content of your chats.
- Your account: when you delete it in Settings, it is removed after 7 days. Signing in again within those 7 days cancels the deletion. After that, your chats, images, credits and sign-in details are deleted.
7. Your choices and rights
- Delete chats, images or your whole account in the app.
- Turn analytics and each type of notification on or off in Settings.
- Ask for a copy of your data, a correction, or a restriction of processing by writing to support@falaroai.com. We answer within 30 days.
- Object to processing based on our legitimate interests, and withdraw consent at any time. Withdrawing consent does not affect earlier processing.
- Complain to your local data protection authority.
Subscriptions are managed and cancelled in your Apple account settings, not in Falaro.
8. Children
Falaro is not meant for children under 13, and we do not knowingly collect their data. Where the law of your country requires a higher age for consent to online services, you need permission from a parent or guardian. If you believe a child has given us data, contact us and we will delete it.
9. Security
We encrypt data in transit, keep sign-in tokens in the device's secure storage, limit staff access and give generated images short-lived private links. No system is perfectly secure, so please contact us if you notice a problem.
10. Changes
If we change this policy, we will update the date above. If a change is significant, we will tell you in the app before it takes effect.
11. Contact
TRUETAP PTE. LTD., 12 Woodlands Square, #10-73 Woods Square, Singapore 737715. Email: support@falaroai.com.